My Metrobank Experience
Metrobank website says "Our commitment to you drives us to be the Best Bank in the country" ... I used to love my Metrobank credit card. It's the one card that goes through the very busy Cebu Pacific promo time and you don't have to worry since they also have this online secure access. Further, they have this "waive your annual fee" thing with a catch that is so manageable. It used to be my favorite credit card, with the smallest credit limit, manageable charges and good service. UNFORTUNATELY, they seem to have lost it. When my first card got expired (I've had it since 2006), they sent me a new card with the same card number and all. When I tried to use it to purchase tickets online, it won't go through since my secure access key is incorrect. I thought, they must have changed it, since this is a new card. I called their customer care and requested to reset it, if they cannot retrieve it and send it to me either via email or text message and