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Online Booking's Dilemma

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I always have pretty praises for the airlines on my blogs. I usually talk about my travels and so far, all the airlines have been very accommodating and has this knack on service to their clients. But I guess, there are always exemptions and some loose connections at some point. My friend booked a flight for someone via www.airphilexpress.com . Confident as usual, since her credit card has not failed her and she's got credit limit more than enough for a plane ticket, she pushed those keys and click those buttons. After a few minutes, the booking was confirmed. Email was received and itinerary is available already at the www.virtuallythere.com for printing and viewing. Due to the status stated (CONFIRMED), she forwarded the e-ticket and considered it a "job-well-done". On the day of the flight, the person she booked went to the airport for check-in and an amazing surprise made that person's morning not good at all, his ticket was said to be null and void! Thank God...